Offer your clients a better experience of assistance, that is faster, easier and cheaper than over the phone. Assist them with the use of PostCenter across online and mobile chats, emails, forums, social media and mobile applications and messaging.
What is PostCenter?
PostCenter is an online help desk that allows companies to stop assisting customers solely over the phone, but also to start to assist them across Twitter accounts, Facebook fan-pages, online forums, emails, website chats and mobile applications. All of this from just one omni-channel platform that is organised, low-cost and measurable in real-time.
Benefits of using PostCenter
Reduce the operational costs of your customer service
Increase the productivity of your agents
Better your clients experience
Use the internet as a source of information about your company
Activation and qualification: fast and cheap
An organised and ordered team
Connection to multiple online channel all in one space
Automatic and intelligent distribution of work
Personalisation with the DevCenter service
Metrics and analytics of productivity, in real-time and downloadable
Those that have trusted in us
PostCenter manages over 500,000 messages and attends more than 150,000 clientes each month.
PostCenter’s automatic assistant
BotCenter constructs chatbots that you can use alongside PostCenter to automatically assist your clients.